Customer comments

THANK YOU! Your service and pricing of the products is outstanding! I ordered my mattress on Wednesday morning, got an sms if they could deliver the next day and they we here Thursday morning! Best service I have received ever!

Comments By:
Nikki - Pretoria - Private - November 2011

Fantastic

Hi Guys, Wow! excellent service, thank you. Ordered on Friday, all arrived by Tuesday and I reckon I saved about R4000.00. I will definately be back for more - if only all companies in SA offered such great service....

Comments By:
David - Buccleuch, JHB - Private - February 2011

An awesome and prompt service, a BIG thanks to you! I've just experienced the ancient saying of "under-promise and over-deliver" live. The beds are lovely too, thank again!

Comments By:
Gale - Johannesburg - Private - December 2010

Brilliant service!!! bed arrived within 2 days after payment and pillows arrived the following monday, did not expect it to be as quick as it was. THANKS!!

Comments By:
Carlo - Johannesburg - Private - November 2010

Thank you to Adele for all her time over the phone. And thank you so far for awesome service. I await the delivery of my childrens beds, so you will hear from me again.

Comments By:
Shelley - Private - Johannesburg - Novemeber 2010

Just to say thank you for the very good service that I received when buying my sleeper couch. Everything happened when I was told it would and even although there was a glitch, it was sorted out quickly and professionally.

I will certainly recommend your branch to anyone needing your products as it is very rare these days that one can walk away from a purchase saying 'I am a satisfied customer - and I am.

Comments By:
Carol - Private - Pinelands, Cape Town - October 2010

Thank you kindly – This was the best online order processing I’ve come across!

Comments By:
Craig - Private - Roodepoort, Jhb - August 2010

In the first instance, we acknowledge that our order was delivered and received in good order on Monday 2 August 2010.

Secondly, we want to extend our appreciation and congratulations to This Side Up. Your web-site is outstanding and made purchasing what we sincerely hope is the best mattress for our requirements much less of a tedious purchase it would otherwise have been. You Adéle assisted us telephonically in a very openminded and professional manner to ensure that our unique requirements were served best. You administrative feedback all the way gave us the assurance of good service and safety in the electronic transaction. Then, last but not least, the delivery was made ahead of schedule and by means of prior arrangements.

We sincerely enjoyed doing business with This Side Up and will not hesitate to recommend your services.

Comments By:
James - Private - Lakeside, Cape Town - August 2010

I would like to thank all at This Side Up for the fabulous service I received when purchasing a mattress on line.

It is a long time since I received such prompt and professional service. I wish your company all the best and I will definitely tell all about you.

Comments By:
Cathy - Private - Elardus Park, Pretoria - July 2010

I would like to say that I have been to many places looking at beds and you are by far the most knowledgeable and gave me the best service and info I needed to make my decision by far!

It seemed to me the other people only wanted to sell me the beds in the highest price range with little regard for my back problems.

I want to thank you for your excellent service and you can be sure that I will be sending friends and family to you when they need to buy new beds!

Comments By:
Maureen - Private - Cape Town - June 2010

I must say my experience with your company This Side Up was fantastic, you are on the ball and very quick to solve minor problems. I hope my reverence to all my friends and the people I know will get you more business. Your web site is cool and quick the people that work there is quick and cool also your suppliers don't wait and follow up with out delay.

Also the person who delivered the beds in the first instance was polite and on time, he followed up all time. I think your business will do well.

Comments By:
Henry - Private - Table View - April 2010

I did receive my order. I would like to make use of this opportunity to thank you for the manner in which you handled my order.

I was informed from the start of the time it would take for delivery. You always kept me abreast of the developments of the order.

At no stage was I uncertain of the process that my order was following. This is the service that you expect but hardly receives now a days.

Thank you very much, your services was highly appreciated and I will recommend you any time.

Comments By:
Riaan - Private - Moreletta Park - April 2010

I cannot begin to tell you just how pleased I am with my bed, (Rest Assured - Wimbledon - King Bed Set - 200cm) The height is just perfect.

To my surprise, delivery even came a day earlier than expected and the driver Abel was exceptionally patient with us until someone got to the house to receive the bed.
I also just wanted to thank you for the advice you gave me on the various bed brands which you have.

Thank you very much Monique. Job Well Done!

Comments By:
Saly - Private - Johannesburg - March 2010

This is an extremely efficient service.
My bed was delivered 2 working days after order, this was earlier than expected.
What a great, hassle-free, simple process!!!!!
Thank you. It is such a pleasure to receive quality service!

Comments By:
Andrew - Private - Morningside - March 2010

Just a quick note to thank you for the fantastic service we received with the above order. The whole process was seamless and delivery was made at the precise time quoted.
Please pass on my thanks to all involved.

Comments By:
Rudy - Private - Durban Novemeber 2009

Hi there!!! Yesterday nothing was wrong with my purchase, just I was running out of time and has some doubts about the payment options.
Then I had to go. To day I found all my doubts absolutely answer by Ms Adele and could proceed with the payment of my order.

I am very happy with the speed and attention received by THIS SIDE UP. Your mails had been very supportive and helpful clarifying my doubts and helping me to speed up my purchased.

I am very happy to find the site and I will mention it to people on the company because due to the nature of the busyness many employees move and need articles that THIS SIDE UP provides so efficiently. Thank you very much!

Comments By:
Daniel - Private - Bryanston - October 2009

The order was delivered promptly and I've been very impressed with the ease and efficiency of ordering online with This Side Up. Thank you for your service.

Comments By:
Nataasha - Private - Stellenbosch - January 2010

I would like thank This Side Up for the prompt and efficient service. I was a bit worried about using an internet based service but have no regrets now.

Comments By:
Sherylee - Private - Jeppestown - November 2009

I have been pleased and impressed with your product delivery, the simplicity & convenience of the online ordering and your service in general.
Please pass on my compliments wherever relevant.

Comments By:
Joanne - Private - Hout Bay August 2009

Hi there, Thank you for a hassle-free process which included great service. I was kept in the loop at all time plus my order was delivered a few days before it was expected.

My little boy loves his new bedroom suite.

Kind regards Julia

Comments By:
Julia - Private - Tableview - May 2010